Frequently Asked Questions
Please click on the questions to see our responses.
No, we don’t charge fees or commission.
We consistently have the best in the Illawarra and Sydney’s Northern Beaches – and further afield.
For Travel Cards our rates are better than with Cash Passport direct – around 1% for most currencies – to load funds onto Cash Passport cards.
In the checkout you can select either Direct Credit (using Poli), BPay or payment in store. You can also choose to pay in store when you collect your currency (cash or EFTPOS). Please note that here is a 1% fee if you choose to pay in store with a credit card.
Ian Spight Pty Ltd owns and operates The Currency Exchange. Our retail outlets are in NSW.
In store we buy and sell foreign currency and sell, reload and cash out Travel Card (MasterCard Cash Passport)
You can place a currency order online and choose to pay in store or through the online checkout.
Online we load Cash Passport Cards. We can also transfer funds between currencies on your card (eg British pounds to Euro).
Our retail stores are in Wollongong and Brookvale in Sydney. More information is available on our find us page.
All online reloads are undertaken in one of these stores.
You can purchase a set of Cash Passport cards online directly with MasterCard and then reload them with us later.
Alternatively, if you are near on of our shops (Wollongong or Brookvale) you can come in and purchase a set of cards.
We will reload your cards as soon as we receive the funds.
For payments by Poli during business hours: by close of business.
For payments by Poli outside business hours: the following morning.
Payments by Bpay: usually overnight if payment is made before 6pm AEST, otherwise next business day. Please note that banks do not release Bpay funds over weekends.
If you need your funds quickly we recommend that you select Poli as your method of payment.
You can load any combination of: US Dollars, Euro, British Pounds, New Zealand Dollars, Canadian Dollars, Japanese Yen, Singapore Dollars, Hong Kong Dollars, Thai Baht and UAE Dirhams.
The following countries are currently using the Euro: Andorra, Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain and Vatican City.
The UK have always used the British pound. Norway, Sweden, Denmark, Croatia and Switzerland each have their own currencies as well.
As per Federal Government laws we are required to take a copy of ID for all transactions.
We will need to sight and scan an original copy of your Passport, Driver’s licence or other government Photo ID.
The new Digital Driver’s Licences are not suitable as they cannot be scanned.
Thank you for your understanding and cooperation.
If you need more information or have a question not covered here, please don’t hesitate to contact us.